Complaints

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We want every visit to The Little Brick House Café to be a great one. If something hasn't gone right, we'd really like the chance to put it right.

During your visit

If you have a concern while you're with us, please speak to a member of staff straight away so we can help on the spot.

After your visit

You can also contact us using the details on our Contact page. Please include:

• Your name and best way to reach you
• The date and time of your visit or booking
• A short description of what happened and how we can help

What happens next

We aim to acknowledge complaints within 3 working days and to provide a full response within 14 working days. More complex issues may take a little longer — if so, we'll keep you updated.

Last updated: [insert date]